Overview
Your organization exists to efficiently and productively develop citizen services and deliver them to residents. Shouldn’t your utility billing processes be just as efficient and productive? With DAS Utility Billing Solutions for the Public Sector, our customers have achieved significant modernization and automation through maximizing efficiencies, while also increasing their budgetary flexibility and public service.
“Thanks to you all for being absolutely awesome to work with and very very helpful anytime of the day or night. I can say without a doubt this has been the best contracted project I have worked on in my career.”
— Director of Information Technology of a State Office of the Insurance Commissioner
The Challenge
As your organization evolves, the complexity of your utility billing processes can increase. New initiatives, regulations, departmental changes, and billing changes all contribute to lengthy transaction times, lost bills, duplicate processing, and expanding administrative costs. You begin to find some of the following challenges:
- Paper is everywhere - Utility billing processes generate lots of paper, and keeping track of it all is challenging.
- Inaccurate billing and errors - Inaccuracies in bills and supporting documents, unintended mailings, and confusing statements all contribute to a cumbersome current system.
- Time consuming paper-pushing involved - Current practices rely on paper and can be labor-intensive.
- No automated way to file bills - Manually filing bills takes valuable time and resources from your core business.
- Staff can only handle so many customers - Without a streamlined billing process, staff struggles to promptly and accurately handle the volume of customers needing attention.
- Poor customer satisfaction - Cost effective access to bills is extended to customers via web interface to maximize efficiencies and customer satisfaction.
The DAS Solution
Streamline Processes, Eliminate Obstacles, and Gain Insight into Efficiencies - What Installing 1000+ Systems Has Taught Us
After a careful health check, DAS engineers analyze current systems and processes, uncovering the challenges listed. We can then recommend various paths our clients can take to best solve these inefficiencies. Most end up taking our highest recommendation that involves implementing our Enterprise Content Management (ECM) based solution for Public Sector.
The DAS ECM provides a configurable, integrated approach that automates and supports the utility billing process. It includes content management, business process automation, and image processing in one simple, yet power, platform.
Highlights:
- Remote users are empowered to participate in the approval process with appropriate security permissions and Internet access.
- Reporting features provide full audit and on-demand insight into the productivity and efficiency of your systems.
- Dashboards and reports quickly spot bottlenecks and inefficiencies where improvement is needed.
Solution Benefits
- Increased staff productivity through automated tasks
- Reduced operating costs by doing more work with less people
- Provided consistent, integrated processes and interfaces
- Shortened cycle times and increased efficiencies
The average tenure of a DAS technical resource is 15 years.
Solution Breakdown
A combination of tools and proprietary solutions create a flexible, fully-integrated system:
- Content Management provides core repository functionality to ensure each and every document is stored, retrieved, and purged when required.
- Image Processing provides image capture, recognition, and indexing functionality to associated required document properties with each document.
- Workflow provides business process management functionality from a document centric, process centric, or case (worker) centric perspective.
- A capture framework enables vendor and/or bill search and selection within image processing.
- Ingestion enables direct insertion of images and metadata into the content management repository.
- Customized user interfaces allow for a role-based optimized end-user experience.
A Public Sector Integration Framework provides integration with 3rd party web processes and systems.
DAS employs an all U.S. based staff
The Results
- Paid for DAS project within 6 months (ROI)
- Eliminated and repurposed in organization 10 FTEs
- Repurposed entire file room square footage for more profitable activities
- Eliminated missing files that were misplaced or unattended on desks
- Improved customer service and reduced call backs
- Eliminated hold times around pulling records
About DAS
DAS is an award-winning Enterprise Content Management (ECM) consulting and data analytics firm and IBM Premier Business Partner specializing in the Public Sector industry. By understanding clients’ business needs and challenges, DAS delivers Applied Intelligence solutions that help organizations manage their content, reduce costs, and mitigate risk.
Work With DAS
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