Overview
Your business is built on efficiently and accurately processing
customer transactions. Shouldn’t your document management
processes be just as efficient and accurate? With DAS supported
Enterprise Content Management (ECM) solutions, our customers have
achieved significant cost savings through maximized efficiencies,
reduced cycle times, and increased compliance.
“I appreciate the efforts DAS made to get this project completed. It was handled professionally and without incident. It was definitely a positive experience.”
The Challenge
Mergers and acquisitions, shared services initiatives, and growing into new business lines bring complexity to your document handling processes. Banks and insurance companies especially face challenges associated with lengthy transaction times, lost documents, duplicate processing, and expanding administrative costs. Challenges include the following:
- Paper is everywhere - No matter where it lives — from the branch, to the mailroom, to the office — paper is everywhere, and keeping track of it can be challenging.
- Systems are too slow - You need accurate transaction and applications information as well as their supporting documents, but your current system may be cumbersome.
- Current processes rely too much on paper - Current practices relying on paper can be labor-intensive.
- Manual work is not automated - Manually filing, retrieving, and purging documents can take valuable time and resources from your core business.
- Too many steps - Lack of a streamlined document-handling process introduces human error and creates member and staff dissatisfaction.
- Most document capture is manual - No automations to capture, file, and route documents — whether submitted in paper form, electronically, by fax, or remotely — for the required action.
- No easy, secure web access to documents - Ineffective document storage and retrieval prevents extended access across your enterprise.
The DAS Solution
Streamline Processes, Eliminate Obstacles, and Gain Insight into Efficiencies - What Installing 1000+ Systems Has Taught Us
After a careful health check, DAS engineers analyze current systems and processes, uncovering the challenges listed. We can then recommend various paths our clients can take to best solve these inefficiencies. Most end up taking our highest recommendation that involves implementing our Enterprise Content Management (ECM) based solution for Industrial Companies.
The DAS ECM provides a configurable, integrated approach that automates and supports the Accounts Payable and Compliance life cycles. It includes content management, business process automation, and image processing in one simple, yet power, platform.
Highlights:
- Remote users are empowered to participate in the approval process with appropriate security permissions and Internet access.
- Reporting features provide full audit and on-demand insight into the productivity and efficiency of your systems.
- Dashboards and reports quickly spot bottlenecks and inefficiencies where improvement is needed.
Solution Benefits
- Increase your staff’s productivity by automating tasks
- Reduce operating costs and do more with less people
- Provide consistent, integrated processes and interfaces
- Shorten cycle times and increase efficiencies
The average tenure of a DAS technical resource is 15 years.
Solution Breakdown
A combination of tools and proprietary solutions create a flexible, fully-integrated system:
- Content Management provides core repository functionality to ensure each and every document is stored, retrieved, and purged when required.
- Image Processing provides image capture, recognition, and indexing functionality to associated required document properties with each document.
- Workflow provides business process management functionality from a document centric, process centric, or case (worker) centric perspective.
- A capture framework enables vendor and/or PO search and selection within image processing.
- Ingestion enables direct insertion of images and metadata into the content management repository.
- Customized user interfaces allow for a role-based optimized end-user experience.
- A Distribution Integration Framework provides integration with 3rd party AP, ERP, and accounting systems.
DAS employs an all U.S. based staff
The Results
“Thank you again to you and the whole team for all of the great collaboration and work on this project!”
- Paid for DAS project within 6 months (ROI)
- Eliminated and repurposed in organization 10 FTEs
- Repurposed entire file room square footage for more profitable activities
- Eliminated missing files that were misplaced or unattended on desks
- Improved customer service and reduced call backs
- Eliminated hold times around pulling records
About DAS
DAS is an award-winning ECM consulting firm and IBM Premier Business Partner specializing in the Banking & Insurance industries. By understanding clients’ business needs and challenges, DAS delivers Applied Intelligence solutions that help organizations manage their content, reduce costs, and mitigate risk.
Work With DAS
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